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What about Damaged Deliveries? {Well that's no fun.}

I received my order, but something is damaged, incorrect or missing. What can I do?
  We strongly encourage our customers to inspect their merchandise immediately within 24 hours once they receive it.

All of the products are thoroughly inspected to ensure they are in excellent condition prior to shipment. All products are also carefully packaged to ensure no damages will occur. However, we have absolutely no control over the handling of these packages once they leave our warehouse and are in the carriers' hands.

If you receive a damaged item, incorrect item or missing item, it must be reported to us within 2 days of receiving your order.

On orders damaged in transit from our warehouse to you, our customer service department will file your claim with the carrier for you. Please just box up the damaged item(s) in the original packaging. We can only file a claim if the damaged merchandise is in its original shipping and handling packaging. Per our shipping carrier's request, we may ask for proof of damage via a photo. Subsequently, we will send you a replacement package once your claim has been successfully processed. Please allow up to 10 business days for your claim to be processed and your replacement item to be resent.

IMPORTANT: For items - which are personalized, hair accessories (including but not limited to combs, pins, tiaras, veils), swimwear, undergarments or edible items received as damaged or items with errors in personalization on our part - these items may only be replaced. We are unable to refund these damaged items. We will, however, promptly replace these damaged items with the same exact item. Damaged items will be re-shipped via the same shipping method the customer had chosen when the order was placed.